Hotel Management with Executive Housekeeper   

Advance your career within the hospitality industry by learning the fundamentals of hotel management and executive housekeeping. Upon course completion, you will be ready for a career in private service and gain greater confidence when interviewing for positions in this field by demonstrating a broader skill set.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 12 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Any word processing application.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Recommended Supplementary Materials:

• David K. HAYES and Jack D. NINEMEIER (2016) Hotel Operations Management (3rd Edition)
• Leonardo INGHILLERI & Micah SOLOMON (2010) Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
• Micah SOLOMON (2016)- The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
• Jokima HILLER (2015) - 7 EASY Ways to Show Your Employees YOU Care! A Booklet for Hotel Managers and Others
• Martha Stewart – Housekeeping

The hospitality industry provides a variety of jobs and opportunities to advance worldwide. Learning the skills needed to manage any venue, hotel, motel, resort, or accommodation house and supervise housekeeping staff will position you for success within this growing field.

This hotel management course bundle will train you for managerial positions in the hospitality industry. The principles learned can be transferred to multiple accommodation types such as hotels, motels, resorts, bed and breakfasts, or any other business that provides accommodation or lodging. You will discover the different management structures of hospitality, from the front office to housekeeping, and how to organize and oversee staff.

The course will also cover food and beverage operations—from menu planning and food production to service standards and hygiene requirements. Throughout this hotel management training program, you will dive into key areas such as security protocols, emergency preparedness, accounting basics, budgeting, forecasting, and revenue-management strategies. You will explore hospitality marketing, sales techniques, event-planning support, human-resources functions, and the legal and regulatory requirements that keep lodging businesses compliant.

Lastly, you will become adept at recognizing quality staff during recruitment and implement hospitality training procedures to develop their potential. You will learn the management skills necessary to serve as a supervisor to other staff members and understand how to properly train and organize a team of housekeepers.

The curriculum in the housekeeper training module focuses on professional cleaning of rooms and surfaces, laundry and linen management, closet organization, cleaning tools and products, schedule creation, table setting, and event-support responsibilities. Upon successful course completion, you will be ready to thrive in the hospitality industry and stand out to potential employers.

1. Hotel Management
1. Hotel Operations & Management Fundamentals
   1. Hospitality industry overview
   2. Hotel organizational structure
   3. Core management principles
2. Front Office & Guest Relations
   1. Front office procedures
   2. Hospitality etiquette and guest experience
   3. Complaints and conflict resolution
3. Housekeeping & Maintenance
   1. Housekeeping standards and workflows
   2. Maintenance and engineering essentials
   3. Safety and risk mitigation
4. Food & Beverage Management
   1. Menu planning and design
   2. Food production and service
   3. Food safety and hygiene
5. Security & Risk Management
   1. Security protocols and guest safety
   2. Emergency preparedness and incident response
   3. Hospitality risk management systems
6. Financial Management
   1. Accounting principles
   2. Budgeting and forecasting
   3. Revenue management strategies
7. Marketing, Sales & Event Management
   1. Hospitality marketing techniques
   2. Hotel sales strategies
   3. Event planning and management
8. Human Resource Management
   1. Recruitment and selection
   2. Training and development
   3. Motivation and retention
9. Legal & Compliance
   1. Hospitality law
   2. Regulations and compliance
   3. Safety and security protocols
10. Technology, Sustainability & International Hospitality
    1. Technology in hospitality
    2. Sustainability and eco-tourism
    3. International hospitality management
2. Executive Housekeeper
1. Introduction
1. Nature of Becoming an Executive Housekeeper
2. Housekeeping Maintenance
1. Professional Cleaning – Rooms
2. Professional Cleaning – Objects, Areas, and Surfaces
3. Laundry
1. Laundry & Linens
2. Dry Cleaning
3. Closet Management
4. Cleaning Products & Tools
1. Essentials for Cleaning
5. Organization
1. Fundamentals
6. Schedules
1. Creating Housekeeping Schedules
7. Entertaining
1. Tableware
2. Table Setting & Service
3. Event Planning Support
8. Staff Management
1. Executive Housekeeper Staff Managing Skills

What you will learn

• Gian an overview of the hospitality business and introduction to essential hotel management and housekeeping roles
• Explore areas of management, including staff leadership, activity and event coordination, and food and beverage roles
• Review foundations of integrated disciplines, including business management, hospitality and tourism, logistics, and record keeping
• Develop and advance your communication, organization, and administrative skills
• Get a detailed level of housekeeping training and advanced laundry skills and techniques
• Boost your understanding and skills for entertaining guests
• Recognize household maintenance schedules and staff management best practices

How you will benefit

• Obtain fundamental knowledge and skills required to work in the hotel industry
• Learn the basics of hotel management without committing to years of study
• Obtain a certificate of training
• Improve necessary skills to work at the highest level of housekeeping necessary to be considered a head or executive housekeeper
• Increase your earning potential with a higher skill set
• Better prepare for a career in private service and gain higher confidence levels when interviewing for positions in this field with your new skills

Marta Perrone

Marta Perrone is a graduate of UCLA with a B.A. in Spanish and Linguistics and has over 30 years of experience in the Private Service Industry. She owned and managed a domestic placement agency for 20 of those years while spending the last 10 conducting training seminars, creating training materials and providing personalized in-home manuals and training.

Marta Perrone es una graduada de UCLA con un Bachillerato en Artes en Español y Lingüística y tiene más de 30 años de experiencia en la Industria de Servicios Privados. Ella fue propietaria y administradora de una agencia de colocación doméstica durante 20 de esos años mientras pasaba los últimos 10 conduciendo seminarios de capacitación, creando materiales de capacitación y proporcionando manuales y capacitación personalizados en el hogar.

Thea Roberts

Thea Roberts is an instructor with a background in business administration. Previously, she was a finance officer and employment advisor. She also held a position in the Washington State Ombudsman Program. Roberts holds a Bachelor of Commerce and a Master of Arts.